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userb8iv2rCF7y
Constellation

Samsung Galaxy A8 blurry camera.

Hi! My camera seems to be very, very blurry in photo mode but It's smooth and crisp in video mode. The problem here is that apps such as TikTok and Snapchat are using that blurry selfie camera and I can't take videos or good pictures. Can someone, please, help me? The lens is cleaned and noy broken.

4 REPLIES 4
Samsung Moderator
Samsung Moderator

Re: Samsung Galaxy A8 blurry camera.

@userb8iv2rCF7y Does this issue still persist when your phone is in safe mode?

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userb8iv2rCF7y
Constellation

Re: Samsung Galaxy A8 blurry camera.

No, in safe mode the camera is crisp and clear in any lighting or mode.

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Samsung Moderator
Samsung Moderator

Re: Samsung Galaxy A8 blurry camera.

@userb8iv2rCF7y If the camera is working just in safe mode then that would mean that there is a 3rd party causing this issue. You will have to uninstall apps one by one till you find the app causing the issue. 

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userb8iv2rCF7y
Constellation

Re: Samsung Galaxy A8 blurry camera.

I checked the camera in safe mode one more time and it's actually foggy and blurry even in safe mode. I've noticed that it happens when there isn't a object that makes light behind me.

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