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Constellation

Samsung Galaxy J3 Orbit Line on Inside of Screen

There appears to be a rainbow line inside the screen on my phone when watching YouTube with the screen sideways, when I tilt my phone down and look at the screen along the side of my phone where the power button and speaker is I see a really thin line inside my phone screen. And the other day I was charging my phone and I accidentally dropped it out of my hand and it hit the metal bed frame where my mattress is against my wall, and when I knock on my phone on the back cover I hear like something inside the phone broke in 2 spots: above the 4 prong gold metal connectors for my phone battery and next to the camera above the SD card slot.

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Samsung Moderator
Samsung Moderator

Re: Samsung Galaxy J3 Orbit

 @userfsrfDj7M30 Does this issue still happen when your phone is in safe mode? 

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When 'SAMSUNG' appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see 'Safe Mode'.

 

Turn off safe mode

  1. Press and hold the Power key.
  2. Tap Restart.
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