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Astronaut

Samsung Galaxy J3 - usb connection to pc does not show pictures

Hello,

Trying to help my dad with his Samsung Galaxy J3 that he purchased 10 months ago. When connecting the usb cable to a PC it charges the phone; not able to see the content of it (ie pictures). I have the exact same phone as my dad, I use the same usb cable and it works fine.

What I've done: I've activated the developer options on the phone and changed "USB Configuration" to MTP instead of "Charge this phone". Doing this will only work for a few hours or after restarting the phone, it goes back to "Charge this phone".

Phone model is J337A with Android 8.0.

 

Has anyone else ever encountered this? I tried everything I could find on Google and none is working.

 

Thank you

Gail