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Samsung Galaxy J3 - usb connection to pc does not show pictures


Trying to help my dad with his Samsung Galaxy J3 that he purchased 10 months ago. When connecting the usb cable to a PC it charges the phone; not able to see the content of it (ie pictures). I have the exact same phone as my dad, I use the same usb cable and it works fine.

What I've done: I've activated the developer options on the phone and changed "USB Configuration" to MTP instead of "Charge this phone". Doing this will only work for a few hours or after restarting the phone, it goes back to "Charge this phone".

Phone model is J337A with Android 8.0.


Has anyone else ever encountered this? I tried everything I could find on Google and none is working.


Thank you