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Samsung Galaxy J4 screen not unlocking

I have a Samsung Galaxy J4 and I can't unlock my phone, it's pattern password protected, after I restarted my phone because it froze, I turned it on and used my password as usual and it says it's the wrong password. The pattern line can't be seen when I draw and I when I try to unlock it it says try again in 30 seconds, tried multiples times and now it says try again in 60 seconds. Tried restarting my phone multiple times, taking out the battery and cards and putting them back in, putting the phone in sleep cycle and used Samsung's find my phone to try and unlock it but it doesn't work. I don't want to factory reset my phone cause I have precious photos in there, what should I do?

2 REPLIES 2
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Re: Samsung Galaxy J4 screen not unlocking

do a cold boot..... home power and volume should do it
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Re: Samsung Galaxy J4 screen not unlocking

Tried, it didn't work... I had to factory reset my phone and I lost all my pictures except for the ones on my SD Card...

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