cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
userKPDA4BYLeR
Constellation

Samsung Galaxy J7 Prime Unresponsive

JUMP TO SOLUTION

My J7 Prime phone has not been working for a few days now. I don't know what happened to it because it just stopped charging and is unresponsive to any touches. It won't turn on and the buttons do not work, so I am unable to do any sort of rebooting. I looked online for help, but tried almost all of the tips I had seen: removing the battery pack and putting it back in, cleaning the charge port, switching cables, switching power sources, doing all the reboot modes, etc. At first, I thought it was because of a drained battery, but I left it charging for a full day and no response. I am now thinking it could be a hardware malfunction and I need to take it back for repairs. 

 

Any help would be very appreciated.

1 SOLUTION

Accepted Solutions

Re: Samsung Galaxy J7 Prime Unresponsive

JUMP TO SOLUTION

In that case, I would definitely recommend looking for a nearby repair center for evaluation.

View solution in original post

Reply
Loading...
3 REPLIES 3

Re: Samsung Galaxy J7 Prime Unresponsive

JUMP TO SOLUTION

In that case, I would definitely recommend looking for a nearby repair center for evaluation.

View solution in original post

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Samsung Galaxy J7 Prime Unresponsive

JUMP TO SOLUTION

Hey, just checking in. Do you still need help with this?

Reply
Loading...
Anonymous
Not applicable

Re: Samsung Galaxy J7 Prime Unresponsive

JUMP TO SOLUTION

Good Morning. I hate to hear you're having trouble with your phone. Before looking for a service center, can you try the troubleshooting below? Let us know if this addresses your issue. If it does not, the last thing would be to do a factory reset. 

 

Please keep in touch

 

Troubleshooting Article for Galaxy J7 Prime

Reply
Loading...