My J7 Prime phone has not been working for a few days now. I don't know what happened to it because it just stopped charging and is unresponsive to any touches. It won't turn on and the buttons do not work, so I am unable to do any sort of rebooting. I looked online for help, but tried almost all of the tips I had seen: removing the battery pack and putting it back in, cleaning the charge port, switching cables, switching power sources, doing all the reboot modes, etc. At first, I thought it was because of a drained battery, but I left it charging for a full day and no response. I am now thinking it could be a hardware malfunction and I need to take it back for repairs.
Any help would be very appreciated.
Solved! Go to Solution.
Good Morning. I hate to hear you're having trouble with your phone. Before looking for a service center, can you try the troubleshooting below? Let us know if this addresses your issue. If it does not, the last thing would be to do a factory reset.
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