I have a Samsung Galaxy J7 crown that I recently purchased from Tracfone. Texting was working perfectly fine for a couple of weeks, but now I can't send/receive pictures or group messages. I'm not sure what to do. Also, my mobile hotspot has stopped working. Please help.
Solved! Go to Solution.
I would recommend reaching out to your carrier for further assistance.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
Okay, so I talked to Tracfone customer service and it turns out the problem was that my data had run out. I bought another GB of data and now my phone is back to working perfectly. Thank you all of the help. 🙂