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Original topic:

Samsung Galaxy J7 crown can't send/receive pictures or group messages.

(Topic created: 07-14-2019 03:20 PM)
userhErDw4FUrx
Asteroid
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Other Mobile Devices

I have a Samsung Galaxy J7 crown that I recently purchased from Tracfone. Texting was working perfectly fine for a couple of weeks, but now I can't send/receive pictures or group messages. I'm not sure what to do. Also, my mobile hotspot has stopped working. Please help. 

11 Replies
SamsungAdam
Samsung Moderator
Samsung Moderator
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I would recommend reaching out to your carrier for further assistance.


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Solution
userhErDw4FUrx
Asteroid
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Other Mobile Devices

Okay, so I talked to Tracfone customer service and it turns out the problem was that my data had run out. I bought another GB of data and now my phone is back to working perfectly. Thank you all of the help. 🙂

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