Original topic:

Samsung Galaxy Watch, My Journey through @#$%

(Topic created on: 1/28/21 3:08 PM)
userA3dFuTR2r2
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This is a warning about the spiderweb of an absolutely terrible company. Where one hand does not know what the other is doing.

I bought my son a galaxy watch for Christmas 2019, $300. Recently he cracked the screen. So I started the process of figuring out how to get it repaired.

*From the website getting help for wearables is almost impossible. They can only be repaired by Samsung. No local business repairs them.

*They have canceled 3 different repair tickets.

*They sent the watch back when they were not supposed to.

* When you call, you call a foreign country and I have struggled to understand strong foreign accents.

* They are in another country, then they have to call the repair center in Plano TX. I'm usually on hold for 30 minutes.

*I have been been cut off numerous times and had to call back

* Now I am working on my 4th repair ticket

 

Nobody ever knows what is going on. One hand does not know what the other is doing.

I am at the end. I would not buy another Samsung product ever. And nobody in my immediate family will either. @#% worst company ever@#$%

 

So just decided I'm not going to repair the watch. Chalk it up to a learning experience.

Buy Apple

 

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