- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-05-2020 03:59 PM (Last edited 04-05-2020 04:00 PM ) in
Other Mobile DevicesSamsung J4 plus screen not responding(NOT TOUCHING) after updates.
I just updated my Galaxy J4 Plus And after the updates the phone is not working anymore.
Solved! Go to Solution.
1 Solution
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-16-2020 11:14 AM in
Other Mobile DevicesHi all..
The Issue was resolved. I change the diplay screen since it wasn't compatible with recent updates. But the old one was working with an unofficial binary.
After changing the screen I installed back the original Binary updated version.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-05-2020 04:31 PM in
Other Mobile DevicesPlease try holding down Power+Volume Down until the device reboots. Does the device have sufficient charge?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-06-2020 11:18 AM in
Other Mobile DevicesI had a similar issue,tried the suggested method ,result still the same.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-15-2020 08:08 AM in
Other Mobile DevicesHello @userQv0q6LT9co ,
Just checking in to see if you your issue was resolved. Please follow up if a resolution is needed.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-15-2020 08:14 AM in
Other Mobile DevicesThat send a screen shot
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-15-2020 04:56 AM in
Other Mobile DevicesIs there an update on this one? Until now I can't fix it.
I was able to access my phone using otg and mouse and upgrade again the software (maybe it will be fix through the latest OTA) but still the same
My current software security patch June 2020
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
07-15-2020 07:58 AM in
Other Mobile DevicesThanks for reaching out. I recommend having the phone evaluated by a certified technician. You can use the following link to find a service location near you: https://www.ubreakifix.com/samsung
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-11-2020 07:44 AM in
Other Mobile DevicesHi,
I have the same issue and the technician found that the problem is not the screen, but the software update is not compatible with the J4+ touch screen.
Samsung needs to check compatibility before releasing updates because the cost of replacing the screen is almost the same price as buying a new phone.
Everyone I know with the Samsung j4 plus got the same issue and the only way it gets resolved is by flashing with an unofficial binary (which would void the warranty) or accessing the darned thing with a mouse - which is the only way it works.
Why is Samsung not fixing the issue rather then "forcing" customers to spend more for an issue that is Samsung's fault?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-16-2020 11:14 AM in
Other Mobile DevicesHi all..
The Issue was resolved. I change the diplay screen since it wasn't compatible with recent updates. But the old one was working with an unofficial binary.
After changing the screen I installed back the original Binary updated version.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-18-2020 05:24 AM in
Other Mobile DevicesHow to do that please? I have the same concern.