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Constellation

Samsung J4 plus screen not responding(NOT TOUCHING) after updates.

Samsung J4 plus screen not responding(NOT TOUCHING) after updates.

I just updated my Galaxy J4 Plus And after the updates the phone is not working anymore.

 

3 REPLIES 3
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Samsung Moderator
Samsung Moderator

Re: Samsung J4 plus screen not responding(NOT TOUCHING) after updates.

Please try holding down Power+Volume Down until the device reboots. Does the device have sufficient charge?

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Product Expert

Re: Samsung J4 plus screen not responding(NOT TOUCHING) after updates.

Hello @userQv0q6LT9co ,

 

Just checking in to see if you your issue was resolved. Please follow up if a resolution is needed. 

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Astronaut

Re: Samsung J4 plus screen not responding(NOT TOUCHING) after updates.

That send a screen shot

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