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Constellation

Samsung M30S - Ghost Touch/Random Input

Hello,

 

I just bought a Samsung M30S, however after 2days I start having issue where the touchscreen is unresponsive and have ghost touch randomly across the screen.

 

I have tried :

- restarting the phone

- Starting in Safe mode

- Factory Reset

- Tried *#2663# on dial and tried updating the Firmware

- Tried charging the phone with the original charger itself

 

None of these steps have helped.

The ghost touch persists

 

Phone details:

- Samsung M30s

IMEI1 : 

IMEI2 : 

SN: RZ8N10N5G0M

 

Kindly help.

 

1 REPLY 1
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Samsung Moderator
Samsung Moderator

Re: Samsung M30S - Ghost Touch/Random Input

Hi there, you would need to reach out to the support team in the country where the device was purchased. You can find their contact information here: http://www.samsung.com/visitcountry


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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