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Asteroid

Samsung M40 shuts down in the night but it will not shut down if kept in flight mode

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Hi

 

I recently bought Samsung M40 it is very good phone but the issue is it will automatically shuts down in the night and goes blank, but strange is if I keep the phone in flight mode it will not shut down. So far I have tried 3 times factory reset, soft and hard reset, check in safe mode, auto optimization, auto reset, and all seems ok but still it switches off.

 

Any solution will be appreciated.

 

- Karun

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Honored Contributor

Re: Samsung M40 shuts down in the night but not it will shut down if kept in flight mode

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Thank you for this information. This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/in/support/#contactus


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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Community Manager
Community Manager

Re: Samsung M40 shuts down in the night but not it will shut down if kept in flight mode

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Have you attempted to keep your phone in safe mode during the night to see if it will shut down then? If nothing in the optimization or auto resets is turned on I would lean more towards a third-party application causing the weirdness but the safe mode test will tell us for sure.


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Asteroid

Re: Samsung M40 shuts down in the night but not it will shut down if kept in flight mode

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Hi 

 

Thanks for your reply, I actually tried this and its the same it still switches off automatically.

 

Any other solution?

 

- Karun

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Samsung Moderator
Samsung Moderator

Re: Samsung M40 shuts down in the night but not it will shut down if kept in flight mode

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@userD7TwydE7Ay Can I please have your full model number? Do you have auto restart turned on in the setting of your device?


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Asteroid

Re: Samsung M40 shuts down in the night but not it will shut down if kept in flight mode

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Yes auto reset is off and auto optimization is also off, model is Samsung galaxy m40, SM-M405F

 

It doesn't get switch off if I keep the phone  in flight mode.

 

- Karun 

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Honored Contributor

Re: Samsung M40 shuts down in the night but not it will shut down if kept in flight mode

JUMP TO SOLUTION

Thank you for this information. This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/in/support/#contactus


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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