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Constellation

Samsung On5 unable to login

I changed my google password now i am unable to log in.

Message says "you had just change your password login after 24 hours" and this message reflect since last ten days

Kindly help me out

2 REPLIES 2
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Product Expert

Re: Samsung On5 unable to login

hi @usertqHkwHboLm 

it seems that you are locked out from your account I would suggest to go to google using the browser and manage your account from there changing the password will usually fix this bug.

it is recommended to use a computer because you will have more option on managing your account

 

hopefully, this will help with your problem

Be sure to click " ✔ Accept as Solution" when you find an answer that works for you

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Samsung Moderator
Samsung Moderator

Re: Samsung On5 unable to login

Thank you for reaching out. Are you seeing this on the Google Factory reset protection screen after a factory reset? If you changed your Google password, you will have to wait the full 24 hours, if you try to log in, it resets the 24 hour time period every time you try to log in within those 24 hours.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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