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Constellation

Samsung S10e home screen is blurred and grenny

My home screen is blurred and grenny. Camera resolution is low. Please help me how I can fix it.

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Product Expert

Re: Samsung S10e home screen is blurred and grenny

Hi @userHG6UDGBkBb I hope you are doing well.

Thank you for this question. I understand you are having an issue with your device.

try using this link and instruction to try to fix the display https://www.samsung.com/us/support/answer/ANS00063051/

if your problem persists after doing the basic troubleshooting then you might have a hardware problem I suggest contacting https://www.samsung.com/us/support/or https://www.samsung.com/us/support/service/locations/

look for a service location near your place on the link above. 

 

hopefully, this will help with your problem


Be sure to click " ✔ Accept as Solution" When you find an answer that works for you

 

 

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Product Expert

Re: Samsung S10e home screen is blurred and grenny

Hello,

Was the device dropped or have any type of physical damage. That can be the cause of some of the issues If so. If not you can try to factory reset the phone to see if there is any difference. I'd suggest backing it up to Samsung cloud and pictures to google photos before hand. Call 1800 Samsung if issues persists. 

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Constellation

Re: Samsung S10e home screen is blurred and grenny

I just find that when I connect my phone into a charger the colors become okay and home screen is back to normal. But if I disconnect it same problem happen. What maybe the cause?

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