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DoctorDJ
Asteroid

Samsung Tab s6 keyboard and case

My keyboard and case recently arrived in the mail a few days after the tablet. I placed the back on the tablet and the back continues to fall right off. I looked at reviews and it turns out my tablet came with out the adhesive or what ever it uses to stay secure on the back of the tablet. For over 100 dollars I would expect it to be better than what I thought but I am very disappointed in the quality of this. The keyboard is great works perfectly fine and the connection is fine but the lack of security on the back of my tablet makes it so that i have to struggle to use my kick stand and I'd rather not purchase a different case since I already spent the money. I'm not sure if I just did something wrong or something but I could surely use any advice a different back cover.

10 REPLIES 10
Samsung Moderator
Samsung Moderator

Re: Samsung Tab s6 keyboard and case

@DoctorDJ Did you purchase your case and keyboard from Samsung.com?

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DoctorDJ
Asteroid

Yes, that's why I am even more surprised about the qualit...

Yes, that's why I am even more surprised about the quality of this case

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Samsung Moderator
Samsung Moderator

Re: Yes, that's why I am even more surprised about the qualit...

Can I please have the model number for your case?

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DoctorDJ
Asteroid

Where do I find it ?

Where do I find it ?

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Samsung Moderator
Samsung Moderator

Re: Where do I find it ?

Are you able to see the model number on the invoice from Samsung.com or can you send me a picture of the case so I can research this further?

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DoctorDJ
Asteroid

This ?

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Samsung Moderator
Samsung Moderator

Re: This ?

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DoctorDJ
Asteroid

Re: Samsung Tab s6 keyboard and case

Yes but I have the gray version

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Samsung Moderator
Samsung Moderator

Re: Samsung Tab s6 keyboard and case

I would recommend reaching out to our E-commerce team directly at 1-855-726-8721.

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