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Samsung Watch Active 2 Screen Unresponsive to touch

I recently bought this Samsung Watch Active 2 Golf Edition but after a day the screen became unresponsive. I have completed all the task to reboot and factory reset just to get to the same place of the screen being unresponsive. After rebooting the screen is responsive for a while but as soon as you palm turn off and then turn it back on the screen is back to being unresponsive. Please help