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Samsung a11 overheating

(Topic created: 06-22-2021 08:05 PM)
MoraIes
Astronaut
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Other Mobile Devices
My Samsung a11 overheats when I'm charging it and during usage.
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chewyone
Astronaut
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Other Mobile Devices
You probably have something in your phone that it doesn't like. You may try resetting your phone. Factory reset. That may help. I would research on YouTube on the subject. Thats what I usually do.
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Solution
SamsungRei
Samsung Moderator
Samsung Moderator
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Whether you're using a phone, tablet, smartwatch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Give this link a try: https://www.samsung.com/us/support/answer/ANS00076952/ 

If your phone is getting too warm to touch, repairs would be recommended in order to have the technicians evaluate the device. This would be covered under the warranty. You may look into walk-in service repair options at your local uBreakiFix: https://www.ubreakifix.com/locations 

 

Samsung also offers ship-in repair options. To look into ship-in options, you can private message us here with the full model code and IMEI number: http://bit.ly/2XERsky 



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