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Cosmic Ray

Samsung account processing failed on Samsung SM-A500G

Hello
I did a factory reset on my Samsung SM-A500G.
Since, my Samsung account has got locked. When I try to add account to my phone it says processing failed.

I changed the password and it does not contain any special charactors.

But, if I open a browser on my PC or Phone and try to login, it is successful.

Thank you in advance for a quick solution.

Best regards,
Kneth

4 REPLIES 4
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Samsung Moderator
Samsung Moderator

Re: Samsung account processing failed on Samsung SM-A500G

We recommend that you call in and talk to our Samsung Accounts department 855-795-0509



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Cosmic Ray

Re: Samsung account processing failed on Samsung SM-A500G

Today the issue was resolved automatically. No idea how or why it happened or how it resolved! I tried almost everything mentioned on forums, with zero result.

A mystery, indeed!

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Constellation

Re: Samsung account processing failed on Samsung SM-A500G

I have the same issue with Note3 and its been a month now and nothing happens. any help will be appreciated.

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Cosmic Ray

Re: Samsung account processing failed on Samsung SM-A500G


@userveHgPoIDpm wrote:

I have the same issue with Note3 and its been a month now and nothing happens. any help will be appreciated.


OK. For whatever it is worth, try this.

Sgn-in to your Samsung Account with your PC
Change the password. Dont use special characters. Only Upper and lower case letters, numerics and limit to 8 characters.
Wait for 24-48 hours and try to sign-in with your phone.
I hope this works. If not try to contact Samsung via the link I post below, but I doubt very much they will be of any help.

Best of luck and tell us how you progress.

https://help.content.samsung.com/csweb/main/main.do

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