Original topic:

Samsung galaxy A71 issues after update

(Topic created: 07-19-2021 02:11 PM)
Basya
Constellation
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When is you going to fix the software problem for A71?

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7 Replies
SamsungGill
Samsung Moderator
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Hello! What issue are you having with the A71?

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Basya
Constellation
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Phone freeze up, calls drop, internet is slow, can barely hear the other person,, overall signal bad, takes long time to load pictures or videos on apps. I was told it was a software issue with Samsung.
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SamsungGill
Samsung Moderator
Samsung Moderator
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Is the software on the device up to date? Have you checked with your carrier for any available updates?

 

Have you tried a factory reset of the device?

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Basya
Constellation
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Yes it is up to date
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SamsungGill
Samsung Moderator
Samsung Moderator
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Have you tried a factory reset? Have you contacted your carrier to ensure that the device is up to date?

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Basya
Constellation
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Yes I contacted Tmobile. I was told it was software issue and I had contact Samsung about software issue.
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Basya
Constellation
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I haven't did factory reset.
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