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Constellation

Samsung galaxy a21 ar zone/emoji

I recently switched over to the A21 from the A20 and Couldn't find the ar zone button on the camera settings and have tried resetting the app multiple times and therewas no difference. The only hint towards is the ar emoji in my files app labeld under DICM named "AR Emoji camera". And I was wondering what I have to do to be able to use the AR Emoji?

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Samsung Moderator
Samsung Moderator

Re: Samsung galaxy a21 ar zone/emoji

Give this link a try: https://www.t-mobile.com/support/devices/android/samsung-galaxy-a21/camera-and-gallery-samsung-galax...


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Constellation

Re: Re: Samsung galaxy a21 ar zone/emoji

there's nothing at the top of the screen
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Samsung Moderator
Samsung Moderator

Re: Re: Samsung galaxy a21 ar zone/emoji

Can you please provide me with your full model number, baseband version, service provider, and a picture of the camera screen on your A21?


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Samsung Moderator
Samsung Moderator

Re: Samsung galaxy a21 ar zone/emoji

Are you using the front facing camera when you try this feature?


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Constellation

Re: Re: Samsung galaxy a21 ar zone/emoji

yes
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Constellation

Re: Re: Samsung galaxy a21 ar zone/emoji

I also tried using the back camera
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Samsung Moderator
Samsung Moderator

Re: Re: Samsung galaxy a21 ar zone/emoji

Do you experience these symptoms if you test your device in safe mode?


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Constellation

Re: Re: Re: Samsung galaxy a21 ar zone/emoji

It still does not work in safe mode
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Samsung Moderator
Samsung Moderator

Re: Re: Re: Samsung galaxy a21 ar zone/emoji

Can I please have your IMEI in a private message: http://bit.ly/2JH2rq2


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