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Constellation

Samsung keeps cancelling my order

I have tried to place my order 4 times and the have cancelled my order after saying its processing.
When you call them they say it is still processing and they will call back but they dont or when you call back they say there is something worng with your bank.
The third time I used another card and called the bank to authorise payment yet it was cancelled.
Does anyone know what is happening? It is really frustrating!!

4 REPLIES 4
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Samsung Moderator
Samsung Moderator

Re: Samsung keeps cancelling my order

Hello, I recommend reaching out to our E-commerce team for support on your order. They can be reached at 1-855-726-8721

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Constellation

Re: Samsung keeps cancelling my order

Is this a uk number?

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Samsung Moderator
Samsung Moderator

Re: Samsung keeps cancelling my order

It is not. My apologies. This forum is for support of US products and customers. Please seek a support team for your area. You can do so by
using this link: http://www.samsung.com/visitcountry

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Constellation

Re: Samsung keeps cancelling my order

Someone asked if I solved my problem. I havent and samsung doesnt take orders on phone. So I bought it from carphone warehouse

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