Hello @Samsung_oZsVeCH ,
Id love to assist you. Not too much I can do as no troubleshooting is needed. You have a cracked screen that needs to be replaced. Ill attach a link that will allow you to choose between mailing in your device or going into one of our facilities.
For Samsung Care Authorized locations near you:
Once they receive your device to inspect it they will provide you with a repair cost.
Hope this was helpful!
Be sure to click " ✓ Accept as Solution" if your question was resolved. If not please follow up for more assistance.
Hey @Samsung_oZsVeCH ,
Sorry your screen is cracked, but if you wanted to have it repaired you have two options. You can ship your phone to get repaired through our mailing process or visit one of our authorized repair locations and hope for a same day repair.
For Mail-in Contact:
For Walk-in visit here (Contact them first to make sure they're open)
If you found my suggestion helpful, feel free to leave a ♥ Like.
If my suggestion solved your issue, feel free to click on ✓ Accept as Solution.