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Screen dims and goes dark on every call

(Topic created: 09-03-2023 07:31 AM)
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bobzani
Asteroid
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I got a new A14 phone. The problem is, on calls, the screen dims after 15 seconds, and goes dark after 30, on every call. This is quite annoying. I've talked to Samsung tech support and they tried everything they could, without success. Has anyone else had this problem and found a solution? Any help is appreciated.

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VerbumVeritum
Legendary Samsung Care Ambassador
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This behavior is normal and not able to be natively altered. During calls, your phone is using more power than normal; all directed at the antenna. To save power, and prevent overheating, the phone screen will automatically dim after 10 seconds, then shut off completely after 30 seconds unless the screen has touch interaction. There might be some 3rd party apps that extend the duration of screen-on time during calls though.

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VerbumVeritum
Legendary Samsung Care Ambassador
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Other Mobile Devices
This behavior is normal and not able to be natively altered. During calls, your phone is using more power than normal; all directed at the antenna. To save power, and prevent overheating, the phone screen will automatically dim after 10 seconds, then shut off completely after 30 seconds unless the screen has touch interaction. There might be some 3rd party apps that extend the duration of screen-on time during calls though.
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Members_nzXh1rR
Constellation
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"Normal" for Samsung & some idiots who don't know HOW to turn off a phone--but annoying & cxontributing to one's safety when needing phone at night in desolate  surroundings!

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realaud
Red Giant
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You can change the screen time out settings in the display settings on your phone, but I don't know if it affects the time out for calls.

If you need your phone at night in desolate surroundings, the screen will turn on when you activate it to make a call.  If you need it to stay lit and not turn off, just place your finger on the screen when it starts to dim and/or turn the flashlight feature on so you will have light around you.

It's not idiotic, most phones from all manufacturers react like this. I admit it would be nice if there was a feature to activate keeping the screen on while a call is active.

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