Original topic:

Screen stopped working on Galaxy A12

(Topic created on: 5/1/21 10:07 PM)
ImthatQueen
Astronaut
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Other Mobile Devices

How do I get my samsung  Galaxy A12 to work for screen it use to work now it just stop working I just got this phone a week ago  or 2 please  reply back thank you 

2 Replies
SamsungJoJo
Samsung Moderator
Samsung Moderator
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Hello,

 

Can you give a bit more detail on the symptoms you are experiencing with your screen not working? Are you experiencing a black screen? Is the screen not responding to touch?

 

Do you experience these symptoms in safe mode?

 

This step will temporarily disable all your third-party apps, but none of your personal data will be deleted. Your customization settings (Wallpaper, Themes, et cetera) will be reset to default once you exit this mode.

 

Please follow the steps below:

 

1. Turn the device off.

2. Press and hold the Power key past the model name screen.

3. When "SAMSUNG" appears on the screen, release the Power key.

4. Immediately after releasing the Power key, press and hold the Volume down key.

5. Continue to hold the Volume down key until the device finishes restarting.

6. Safe mode will display in the bottom left corner of the screen.

7. Release the Volume down key when you see Safe Mode.

8. To exit Safe Mode, restart your device. 

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dragonisinogard
Astronaut
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I have the same phone and yes the screen will just stop responding at times. I have to go ahead and reboot to get it to start responding again
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