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userfszJBULohk
Constellation

Secure folder stopped working

Does anyone know why my secure folder stopped working?

 

3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Secure folder stopped working

Can you please elaborate on the symptoms you are experiencing?

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userfszJBULohk
Constellation

Re: Secure folder stopped working

It won't open because it keeps telling me that it stopped working. I have J7 btw.

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Samsung Care Ambassador

Try going to your settings, apps, find the secure folder...

Try going to your settings, apps, find the secure folder app and clear the cache. Do NOT clear the data, just the cache. See if it opens after that.

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Samsung Care Ambassador

Science and technology revolutionize our lives, but memory, tradition and myth frame our response.
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