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Original topic:

Settings app on Samsung J3 orbit recently stopped working

(Topic created on: 3/18/20 1:03 PM)
Samsung_hzYqd8V
Astronaut
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Other Mobile Devices

I have a fairly new Samsung J3 Orbit and the settings app on my phone has recently stopped working. I've tried rebooting my phone and it still doesnt work. What should I do?

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Samsung_hzYqd8V
Astronaut
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I had found a you tube video showing me how to hard reset it. I was able to then do a factory reset on it shortly after I posted my question. Thank you very, very much.

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SamsungMoon
Samsung Moderator
Samsung Moderator
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Hello!

 

Could you please elaborate on the symptoms you are experiencing? 

 

Are you able to pull the notification tab down? If so, tap on the gear icon in the right corner of the phone and this should open up your settings.

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Samsung_hzYqd8V
Astronaut
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Other Mobile Devices

I had found a you tube video showing me how to hard reset it. I was able to then do a factory reset on it shortly after I posted my question. Thank you very, very much.

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SamsungRei
Samsung Moderator
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Wonderful! I am happy to hear you were able to resolve it. Please don't hesitate to reach out again if you have any additional questions.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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