Original topic:

So my coundcore promontory connect both buds at the same time....

(Topic created: 03-21-2023 03:08 PM)
Other Mobile Devices
It will only connect with the right bud but nothing to the left bud. Those earbuds are the only thing that I have on my safe device list.
I tried factory resetting and it goes well for the most part , the right one connects but it constantly says cannot connect to the liberty pro -L . Right side works. Left side doesn't. Both turn on and off like normal. 

What do I do. 
1 Reply
Other Mobile Devices

If only one earbud is connecting, it's possible that there's an issue with the Bluetooth connectivity on the left earbud. Here are some steps you can try to troubleshoot the issue:

  1. Try resetting the left earbud separately by pressing and holding the button until the LED indicator flashes rapidly. Then try pairing it with your device again.

  2. Try resetting both earbuds and then pairing them with your device again. Make sure to follow the manufacturer's instructions carefully for resetting the earbuds.

  3. Make sure that both earbuds are fully charged. If one earbud has a low battery, it may not connect properly.

  4. Check that your device's Bluetooth settings are set to allow pairing with both earbuds. Sometimes devices can default to only pairing with one earbud.

  5. If the issue persists, contact the manufacturer's customer support for further assistance. They may be able to provide additional troubleshooting steps or arrange for a replacement if necessary.

It's worth noting that sometimes Bluetooth connectivity issues can be caused by interference from other devices or environmental factors such as walls or metal objects. If you're experiencing ongoing issues with Bluetooth connectivity, try moving your device and earbuds to a different location to see if that improves the connection.