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Sound problem Samsung Galaxy A8 2018

(Topic created on: 11/27/18 1:52 AM)
Flavi Morosan
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Hello guys.

Recently, I bought a new Samsung Galaxy A8 2018, and since I updated the android, I have sound prolem, like static sound and distorted sound. It happens almost every time is listen to music or watch a video on YouTube or Google.

 

I booted the phone in SafeMode, to see if there is an app that is causing this problem, but the sound distortion and the static sound is still there.

 

I even made a factory reset, but with no success.

 

Any idea for the fix?

I have the warranty, so I should send the phone to service or wait for a new update for the android?

 

Thx guys!

 

232 Replies
Anastasios Kons
Astronaut
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Same problem here.Sound cuts out watching YouTube.Tried everything that's written above.Problem still exists.

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userzr41KH6Y2E
Constellation
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Another one with the same problem, here in Spain. I used to go to sleep every night listening to Spotify music at a very low volume, but with the annoying hiccups in the sound from the speaker I had to quit doing it. I think it's a considerable flaw and I can't believe Samsung still hasn't addressed it. My next phone won't be a Samsung for sure.

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user5Gf0Djrd0v
Constellation
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Nothing have been solved, first time i have purchased a samsung phone and happens the same thing of which i was afraid. Worst brand ever... i am a music lover but can't listen the songs on my smartphone while travelling and sleeping because of annoying voice in earphones.

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SamsungQue
Samsung Moderator
Samsung Moderator
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@user5Gf0Djrd0v What troubleshooting steps have you tried in regards to this issue?

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user5Gf0Djrd0v
Constellation
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Instead of asking what i have tried,  You should provide the solution if there is any. 

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toledorobia
Astronaut
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Hi from Chile. Same sound problem here.
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Bir
Astronaut
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Same problem for me!!! Audio problems in 2018, unbelievable!

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userN4fmRvi5wJ
Constellation
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In my A8 the problem has been fixed with the October update and I had the same problem as all. I had sound cuts with more than 80% of battery

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Solution
Anonymous
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Great news all!

 

The November security patch update has FIXED the sound cutting issue. Samsung specifically fix it and state it in their changelog. I have tested it, 100% battery, no stuttering whatsoever. It's finally fixed!

 

Thanks Samsung.

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Bencanon
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Could you please post the part of the changelog where it says that they fixed the issue? Thanks.