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Original topic:

Sound problem Samsung Galaxy A8 2018

(Topic created: 11-29-2018 03:34 AM)
Flavi Morosan
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Hello guys.

Recently, I bought a new Samsung Galaxy A8 2018, and since I updated the android, I have sound prolem, like static sound and distorted sound. It happens almost every time is listen to music or watch a video on YouTube or Google.

 

I booted the phone in SafeMode, to see if there is an app that is causing this problem, but the sound distortion and the static sound is still there.

 

I even made a factory reset, but with no success.

 

Any idea for the fix?

I have the warranty, so I should send the phone to service or wait for a new update for the android?

 

Thx guys!

 

232 Replies
Gabriel529
Constellation
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I'm very very happy to see this comment, but do you have any screenshots? And when did this update arrive. Thanks

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Anonymous
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Build Number : A530FXXU3BRK3
Android version : Oreo(Android 8.0.0)
Release Date : 2018-11-26
Security patch level : 2018-11-01
 
· The error which caused intermittent muting when using the speaker at low volume is now fixed.
· Security Enhancements : Wi-Fi
· The stability of Voice call has been improved.
· The stability of VoWiFi has been improved.
· The security of your device has been improved
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Makiem
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Tested it, it looks like it's fixed. That's good, but what about Samsung's support denying that there was ever a problem?

 

My advice to everyone is to turn of auto-update after this patch, because I don't trust them anymore regarding their support and routine software updates...

 

BTW, it's my video that you see when searching a8 sound problem on youtube, I pinned a comment there that new update fixes it.

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user0TEqPLRf1Q
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Finally fixed. Thank you samsung, appreciate it 🙂 .

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userbS3FBSM6gF
Astronaut
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Just upgraded to an A8 and didn't know about the issue until noticed the sound problem. Sent that back and got a replacement A8. Not as bad but still issues with it. Have had the update too. So second one is going back and I'll be picking a diffrent handset. Shame as I liked this phone.
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userX1BRqGPXVg
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Hi. Has this problem been sorted on the UK version of the Samsung A8 2018? 

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userembWVnFjmw
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Still waiting for software update in Canada.  Anyone have any news?

 

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user6KZ3w3dMww
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Still waiting in Canada as well.

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userw8XvizgUwO
Constellation
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I did receive the november security patch for canadian model, but it didn't mention anything about fixing sound issues, nor did it fix anything. Any canadian users who has theirs fixed or still waiting?

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user8HGnjF7zxE
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Please dont update to security patch 1. december 2018, sound problem is back!!!

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