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Sound problem Samsung Galaxy A8 2018

(Topic created: 03-20-2018 03:18 AM)
Flavi Morosan
Asteroid
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Hello guys.

Recently, I bought a new Samsung Galaxy A8 2018, and since I updated the android, I have sound prolem, like static sound and distorted sound. It happens almost every time is listen to music or watch a video on YouTube or Google.

 

I booted the phone in SafeMode, to see if there is an app that is causing this problem, but the sound distortion and the static sound is still there.

 

I even made a factory reset, but with no success.

 

Any idea for the fix?

I have the warranty, so I should send the phone to service or wait for a new update for the android?

 

Thx guys!

 

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232 Replies
SamsungLarryK
Samsung Moderator
Samsung Moderator
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Thank you for stopping by the US support page! We only support US models here, so to receive assistance with your device, please visit: http://www.samsung.com/visitcountry  Thanks! 

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user0TEqPLRf1Q
Constellation
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There is no any forum about this in my country but I have the same problem as US users
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user0TEqPLRf1Q
Constellation
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Can you answer are you working on any update or you don't care about your a8 2018 costumers anymore ? 😕
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userSKXFECRN0X
Constellation
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Had same issue. Returned phone. Got new one. Same issue. Only when above 75% charged. Lol. Did you ever fix the issue?

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user648zX5VKVm
Constellation
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Same here. I'm waiting to get a replacement! I dont know wether that will resolve the issue

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Anonymous
Not applicable
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This could be a placebo effect, but I found that the August security patch has helped the cutting sound on speaker issue by a bit.

The issue still persists but it isn't as bad as before, and by around 90% battery and lower (instead of ~60%), the issue was gone entirely. Has anyone tried updating and confirm if the update help a bit?

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userlED2SWfcH3
Constellation
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They deleted my post , but they don’t have a fix for this 🙂

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userN4fmRvi5wJ
Constellation
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I have the same problem

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user0TEqPLRf1Q
Constellation
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18 pages about this and now they don't even answer :). I don't understand this i payed 470 dollars for this phone and they donr care about its problem. I think i will never buy samsung again if they dont fix this with an update soon.

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user7tOcuGyLMX
Constellation
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my problem was solved by increasing the sound. in the lower volumes the problem appears, and in the higher, no