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Speaker not working on samsung A series Device

(Topic created on: 1/21/21 9:12 AM)
Members_b7xeVQt
Constellation
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Hello. I have a samsung galaxy A21 I just bought last year in 2020. The speaker has stopped working but the headphone Jack works and the bluetooth audio works. I tried playing a song on it and it didnt play at all. 

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Other Mobile Devices

Thank you for reaching out. There are a few things that can cause issues with the speaker while you are on call or listening to audio playback through your Galaxy phone. For example, there could be an external device where the audio is being redirected. It's also possible that a software problem or physical damage is causing the issue. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01001255/

 

If you have tried the troubleshooting steps provided and are still experiencing these symptoms,  I would recommend a service repair. We have a couple of options available:

 

1. UbreakIfix- Samsung Authorized service center

2. Ship your device in for service

 

If you wish to ship your device in for service, can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Other Mobile Devices

Thank you for reaching out. There are a few things that can cause issues with the speaker while you are on call or listening to audio playback through your Galaxy phone. For example, there could be an external device where the audio is being redirected. It's also possible that a software problem or physical damage is causing the issue. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01001255/

 

If you have tried the troubleshooting steps provided and are still experiencing these symptoms,  I would recommend a service repair. We have a couple of options available:

 

1. UbreakIfix- Samsung Authorized service center

2. Ship your device in for service

 

If you wish to ship your device in for service, can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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