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01-21-2021 09:12 AM in
Other Mobile DevicesHello. I have a samsung galaxy A21 I just bought last year in 2020. The speaker has stopped working but the headphone Jack works and the bluetooth audio works. I tried playing a song on it and it didnt play at all.
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01-26-2021 09:27 AM in
Other Mobile DevicesThank you for reaching out. There are a few things that can cause issues with the speaker while you are on call or listening to audio playback through your Galaxy phone. For example, there could be an external device where the audio is being redirected. It's also possible that a software problem or physical damage is causing the issue. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01001255/
If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. We have a couple of options available:
1. UbreakIfix- Samsung Authorized service center
2. Ship your device in for service
If you wish to ship your device in for service, can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2
Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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01-26-2021 09:27 AM in
Other Mobile DevicesThank you for reaching out. There are a few things that can cause issues with the speaker while you are on call or listening to audio playback through your Galaxy phone. For example, there could be an external device where the audio is being redirected. It's also possible that a software problem or physical damage is causing the issue. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01001255/
If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. We have a couple of options available:
1. UbreakIfix- Samsung Authorized service center
2. Ship your device in for service
If you wish to ship your device in for service, can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2
Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
