Original topic:

Switching from Motorola to Samsung A31

(Topic created: 10-15-2021 12:12 PM)
CarnieSavage69
Astronaut
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A friend recently bought her first Samsung galaxy phone and we're unable to set up because it says it's locked with a pin code she didn't setup. What would you do to proceed with setting up the new phone and how do you unlock a phone you didn't lock?
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SamsungJam
Community Manager
Community Manager
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This is bound to be a super frustrating experience!  Depending on where it was purchased, they may need to contact the seller or retailer to exchange the device or get the pin number.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

pipip
Astronaut
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I can't print out any of my
work.
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