Original topic:

Tethering & Mobile Hotspot

(Topic created: 10-17-2021 06:38 PM)
SSY8data
Astronaut
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The ability to tether my Samsung Galaxy A21 to my Samsung Chromebook was lost shortly after a recent update. After several failed attempts by tech support to resolve, it appears that the new SIM-card from T-Mobile has disabled this function despite proper setting and unlimited data access. A new SIM-card didn’t work either. My service plan is with Sprint, which I was told is dissolving in a few months via the merger. Out of ideas.
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3 Replies
Exigė
Explorer
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A phone upgrade is probably your best bet
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LongHiker
Samsung Care Ambassador
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@SSY8data Sounds like something that you need to work out with T-Mobile. Hotspot can only be enabled if the feature flag from the carrier allows it. 

SSY8data
Astronaut
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A T-Mobile store clerk, after noting that I currently pay only $30/mo, told me that my Sprint phone is not compatible with the T-Mobile service plans, which are $70-90/mo. They won't admit it, but I think it is just a money grab by their marketing division, and even their tech support is oblivious to it. Thanks.