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Cosmic Ray

The pulse monitor doesn't work on my A20?

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I got a new A20 and the pulse monitor doesn't work.  The fingerprint sensor works fine.  What am I doing wrong?

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Product Expert

Re: The pulse monitor doesn't work on my A20?

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hi @Samsung_xQMewgW 

Sadly the A20 doesn't support monitor because it doesn't have the sensor for doing so

if you want to have a Pulse monitor without upgrading your phone you should check our watch lineup.

https://www.samsung.com/global/galaxy/galaxy-watch/

they have all the health and monitoring that you need for working out or daily activities.

 

hopefully, this will help with your problem


Be sure to click " ✔ Accept as Solution" When you find an answer that works for you

 

 

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Astronaut

Re: The pulse monitor doesn't work on my A20?

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Had the same issue a year ago. Was told nothing I could do. So I finally just upgraded my phone. I know that's not a practical option for everyone. But had nothing but issues and that was just the last straw. Upgraded to the Note 10 for work. No issues since.

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Highlighted
Product Expert

Re: The pulse monitor doesn't work on my A20?

JUMP TO SOLUTION

hi @Samsung_xQMewgW 

Sadly the A20 doesn't support monitor because it doesn't have the sensor for doing so

if you want to have a Pulse monitor without upgrading your phone you should check our watch lineup.

https://www.samsung.com/global/galaxy/galaxy-watch/

they have all the health and monitoring that you need for working out or daily activities.

 

hopefully, this will help with your problem


Be sure to click " ✔ Accept as Solution" When you find an answer that works for you

 

 

View solution in original post

Reply
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