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Constellation

This Update

My keyboard and themes are not working properly. The keyboard completely reset to default and when I try to change it with a theme it doesn't change with it. 
4 REPLIES 4
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Samsung Moderator
Samsung Moderator

Re: This Update

What type of device are you using?

 

Have you verified the theme is compatible with the Android version you are running on your device?


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Constellation

Re: Re: This Update

I'm using the newest update. It didn't happen until the most recent one.
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Supernova

Re: This Update

@userGOqZ0lhpgx 


I could use some more info!

 

  • What phone are you using?
  • What's your latest software version from Settings >> Software Update or when searching for the Software Version?
  • What Keyboard are you using?

Does clearing the keyboard data/cache help? Try clearing the app's cache or data and then try again.

 

As well, the device cache might need cleared to help. Try wiping the device cache and then this action again.

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Astronaut

Re: This Update

I am having the same issue, none of the keyboard aspects of the themes are working. I am using Samsung themes from Samsung store and Samsung keyboard.....this needs to be fixed ASAP 

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