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Trying to unlock A71 5G locked to T mobile

(Topic created: 02-15-2021 01:09 PM)
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userbB5IYZasmg
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I bought a Samsung A71 5G from Samsung web site - locked to T mobile. I have used it a few months and wanted to unlocked it. I called T mobile and no matter how hard they try, the A71 5G does not show up in T mobile database. T Mobile tried multiple times and told me since I did not buy from T mobile, i have to call Samsung to unlock. I called Samsung, they told me they do not unlock phones. Samsung asked me to call T mobile. It is frustrating that no one knows how to unlock a phone that was bought from Samsung web site, locked to T Mobile. Any one has any idea how I can get the T Mobile Locked A71 5G bought from Samsung web site.?? Much appreciated.

Paul

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SamsungJoJo
Samsung Moderator
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I would recommend continuing to reach out to T-mobile for further assistance on unlocking the device from their network. If you are trying to go with a different carrier, you could also contact them directly if they can provide you any further options.

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SamsungJoJo
Samsung Moderator
Samsung Moderator
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I would recommend continuing to reach out to T-mobile for further assistance on unlocking the device from their network. If you are trying to go with a different carrier, you could also contact them directly if they can provide you any further options.

SamsungJoJo
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An Accepted Solution has been marked and provided for this thread. This thread will be locked for further replies. In hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find needed content. Remember that if you do make a post, that you include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring. Thank you for being part of the Community!

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