Original topic:

Two identical A51 phones but they're acting and looking different.

(Topic created on: 1/29/21 9:28 AM)
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I've been a long time Samsung phone owner - S3, S5, S7, S9. I finally got my husband to give up his old flip Razr so I bought two brand new A51 phones so we'd have the same phone and it would make teaching him how it works easier.

 

But it's not. His phone is acting differently than mine. I've gone into settings and even some of those look different - like font size. There are 8 sizes available but if I select #4 on both phones - they look completely different. His phone has more sound drops during calls than mine. We even experimented with him using both phones and sitting in the same spot in our living room.  He's also constantly getting a pop up from Samsung wanting him to upgrade or buy something. And the sensitivity of touching apps on his phone is much worse than mine. I even took the tempered glass protector off his phone to make it more sensitive. It didn't make any difference.

 

I'm stumped. But he's starting to really hate this phone and I don't know what to do next. Any ideas?

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