Original topic:

USB Device Not Recognized Samsung J337W

(Topic created on: 10/27/20 12:36 PM)
userXytN2QO5rm
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Hi Everyone 

 

I have a Samsung J337W phone. I can't connect the phone with my Car screen and with my Windows 10 computer. I have changed the USB cable 3 times with no luck. In my windows computer I am getting this error message : 

 

"USB Device not recognized. The last USB device you connected to this computer malfunctioned and Windows doesn't recognize it. "

 

What could be the solution? 

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3 Replies
SamsungJoJo
Samsung Moderator
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Hello,

 

Was the device purchased in the US?

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userXytN2QO5rm
Constellation
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From Canada 

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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Thank you for confirming this.

 

This forum is for the support of US products and customers. As your product is a non-US model and the support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry

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