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Constellation

USB Device Not Recognized Samsung J337W

Hi Everyone 

 

I have a Samsung J337W phone. I can't connect the phone with my Car screen and with my Windows 10 computer. I have changed the USB cable 3 times with no luck. In my windows computer I am getting this error message : 

 

"USB Device not recognized. The last USB device you connected to this computer malfunctioned and Windows doesn't recognize it. "

 

What could be the solution? 

3 REPLIES 3
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Samsung Moderator
Samsung Moderator

Re: USB Device Not Recognized Samsung J337W

Hello,

 

Was the device purchased in the US?

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Constellation

Re: USB Device Not Recognized Samsung J337W

From Canada 

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Samsung Moderator
Samsung Moderator

Re: USB Device Not Recognized Samsung J337W

Thank you for confirming this.

 

This forum is for the support of US products and customers. As your product is a non-US model and the support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry

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