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Unable to access Samsung Cloud due to not receiving 2 step verification code

(Topic created: 01-15-2021 09:29 AM)
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userhw0J1kKNl2
Constellation
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I lost my samsung phone recently and i have been trying to access my samsung cloud but whenever i try to open gallery or other synced items, a verification pops up to verify its me by sending a notification. I am not getting any notifications whatsoever, i also used my friends phone and loging in into his samsung phone but didnt get any notification either. Please help

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SamsungAdam
Samsung Moderator
Samsung Moderator
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I would recommend reaching out to our Samsung Accounts team directly at (855) 795-0509 for further assistance.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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1 Reply
Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Other Mobile Devices

I would recommend reaching out to our Samsung Accounts team directly at (855) 795-0509 for further assistance.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.