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Rapfaff
Constellation

Unable to attach AR Emoji on Galaxy Fold

I'm unable to attach an AR EMOJI on the Fold. Says "unable to attach, file not supported "

8 REPLIES 8
userP8Sj9rXeKE
Asteroid

Re: Unable to attach AR Emoji on Galaxy Fold

Have you tried clearing the data from your messages app?

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Samsung_k2CJDag
Astronaut

Re: Unable to attach AR Emoji on Galaxy Fold

No

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Rapfaff
Constellation

Re: Unable to attach AR Emoji on Galaxy Fold

Cleared and same results

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user6IB4IoPnJg
Asteroid

Re: Unable to attach AR Emoji on Galaxy Fold

I've going through the same struggle on my Note 10+. I haven't been able to resolve it either 😡😡.

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Samsung Moderator
Samsung Moderator

Re: Unable to attach AR Emoji on Galaxy Fold

Hey there,

 

Have you tried wiping the cache partition on your device recently? See if that helps.

 

Follow these steps:

 

- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all three keys.
- An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.

 

Your phone will take a little time booting up after the cache partition is wiped off of its contents as it will rebuild or recreate those caches. Don’t be alarmed if the phone gets stuck on the logo for a minute or two after this just don’t turn it off so that what was deleted will be replaced successfully. So, wait for your phone to become active. Don’t worry, this procedure is very easy and safe to do. You won’t damage your phone just by wiping the cache partition.
 

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Samsung Moderator
Samsung Moderator

Re: Unable to attach AR Emoji on Galaxy Fold

Give these steps a try: 

 

You may need to grant AR Emoji permission for the phone. Go to:

Settings > Apps > AR Emoji.

Tap on Permissions > Phone

Set to Enable

 

Thank you @Disk4mat for providing these steps

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Rapfaff
Constellation

Re: Unable to attach AR Emoji on Galaxy Fold

No joy, thanks for the idea

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Rapfaff
Constellation

Re: Unable to attach AR Emoji on Galaxy Fold

Cleared the cache and same results other agif files are fine, just AR EMOJI as far as I can tell

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