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Astronaut

Unable to hear the callers voice

I can not hear the incallers voice .  I'm pretty sure the speaker because I did the direction given to me by the support and there is sound coming from the speaker where I listen to people speaking. But when I actually have a call I can not hear anything 

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Samsung Moderator
Samsung Moderator

Re: Unable to hear the callers voice

Try putting your phone in Safe Mode and placing a call. https://www.samsung.com/us/support/answer/ANS00062983

If you are still unable to hear the caller's voice, please send a private message with the full model code and IMEI number of the phone. http://bit.ly/2XERsky



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Samsung Moderator
Samsung Moderator

Re: Unable to hear the callers voice

First, completely power off the phone. Then, power on the phone, and when the Samsung logo appears, press and hold down the Volume Down key. If done correctly, "Safe Mode" will display on the bottom left corner of the screen. If "Safe Mode" does not appear, repeat the steps above.



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Astronaut

Re: Unable to hear the callers voice

where would I find the safe mode?
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Astronaut

Re: Unable to hear the callers voice

ok so I did the safe mode thing. It did not work. the whole problem is If I make phone calls I have to turn speaker on for the other caller to hear me and for me to hear them. and if someone calls me I have to so the same thing, turn the speaker on to hear anything
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Samsung Moderator
Samsung Moderator

Re: Unable to hear the callers voice

There are a few things that can cause issues with the speaker while you are on call or listening to audio playback through your Galaxy phone. For example, there could be an external device where the audio is being redirected. It's also possible that a software problem or physical damage is causing the issue. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01001255/


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