Unable to update - alternatives to wiping?

Asteroid

Unable to update - alternatives to wiping?

I have an S7 edge currently on Android 8.0.0. I've tried dozens of times to update the software - shows Version G935PVPU7CRG3 form July of 2018, and get an error every time saying it's unable to update. I've removed a few of the more recent apps that I've installed, but still getting an error. Samsung has told me to start the process off by doing a factory reset of the phone - I'm wondering if there are alternatives to doing a factory reset? 

10 REPLIES
Samsung Moderator

Re: Unable to update - alternatives to wiping?

@userQW5k1RS3yc, Thank you for reaching out. We would agree with your first recommendation.

You can locate the steps to manually update the S7 edge here: http://www.samsung.com/us/support/answer/ANS00077582/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Asteroid

Re: Unable to update - alternatives to wiping?

I'm not making any recommendations - I'm asking for alternatives to doing a factory reset. I assume, since you're a Samsung moderator, that you're suggesting a factory reset - the reason I'm posting here is to see if there are alternatives to that. Do you have an alternate suggestion?
Asteroid

Re: Unable to update - alternatives to wiping?

Well I did a factory data reset and tried to update, got the same error I did before, so what now?
Samsung Moderator

Re: Unable to update - alternatives to wiping?

@userQW5k1RS3yc Thanks for reaching out. What type of phone are you using?

Asteroid

Re: Unable to update - alternatives to wiping?

I have an s7 edge, model SM-G935P, Android 8.0, Software version G935PVPU6CRE7, Hardware version REV0.7. 

Samsung Moderator

Re: Unable to update - alternatives to wiping?

@userQW5k1RS3yc Does the error message pop up if you place the phone in safe mode?

Asteroid

Re: Unable to update - alternatives to wiping?

Yes it does, just tried to update in Safe Mode and got the same error message

Samsung Moderator

Re: Unable to update - alternatives to wiping?

@userQW5k1RS3yc Have you tried clearing the cache using these steps here?

Asteroid

Re: Unable to update - alternatives to wiping?

I tried to update via Smart Switch and it looks like that worked.