Unable to update

Constellation

Unable to update

Just purchased J5 Prime and trying initial setup, says unable to update. Also cant sign into google to access playstore.

6 REPLIES
Samsung Moderator

Re: Unable to update

Hey there @userkI0GLmtUpx

Sorry to hear that you're having such strange problems. Can I ask where you bought this device from? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Samsung Moderator

Re: Unable to update

Hey, @userkI0GLmtUpx. I just wanted to reach back out and see if you were able to get this fixed up! If not, please let the Community know so that they can look into different ideas to help further.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Constellation

Re: Unable to update

The Good Guys store

Constellation

Re: Unable to update

Still won't work can't conect to wifi or google to update.will now try on computer.

Samsung Moderator

Re: Unable to update

Definitely let us know if Smart Switch through your computer helped out.  Smiley Happy


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Constellation

Re: Unable to update

all good now got on to samsung 1 hour later updates were done then the next  day 30 min later we got the wifi working.

buy a brand new phone and they call it a smart phone but dosen't work sad.