Original topic:

Update to Android 11

(Topic created: 11-07-2021 09:34 AM)
Blacky0127
Constellation
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Still haven't been able to get the android 11 update, anyone know why? I use an A20

7 Replies
z8ch
Cosmic Ray
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It may be an issue with your phone carrier I know my note 20 ultra got it right away but my A20 took about a month to get the update. Hope this helps
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CorgiMaster
Asteroid
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I'd say do not get the update.
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Njdan30
Comet
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Try using a computer with smart switch
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King444ryan
Constellation
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Screenshot_20211027-200554_Samsung setup wizard.jpg

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Ekamek
Red Giant
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Is the phone and SIM from the same carrier? If phone was bought unlocked (by/from Samsung), try using the computer @Njdan30 said or force flash it using Odin if you know how. Backup your data before flashing it.
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Solution
SamsungJace
Honored Contributor
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Hello there, I understand how frustrating it can be to have to wait on an update you're excited for unfortunately when it comes to updates once Samsung has released them to the carriers it is up to the individual carriers to roll them out to the devices. Your first step to getting your update would be to speak to your carrier directly and ask if they have an ETA for when your device will receive the update from them. If your carrier does not know or cannot help you I would recommend downloading Smart Switch as other users have stated. 


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Blacky0127
Constellation
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Thank you for the information, the smart switch app worked great. Thanks to all that replied.
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