Original topic:

Updating Galaxy A01

(Topic created: 06-05-2021 04:12 PM)
userppKL3aUvBb
Constellation
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Other Mobile Devices

On my new Galaxy A01 I am getting notification that a software update is available. I successfully use my phone as a hotspot to laptop and printer. When I try to update I keep getting a prompt to connect to wi-fi. It will not update through my hotspot and I cannot add my hotspot name as a new wi-fi network. Customer service tells me that I should not have to go somewhere and borrow free wi-fi, but nothing they tell me to do allows my phone to update. I've never had this issue with any previous phone. So how do I update this phone from this phone? This is the first phone I've used as a hotspot.

Thank you.

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3 Replies
Ekamek
Sun
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The phone's Hotspot provides connectivity to other devices but the phone itself uses cellular data connection which isn't allowed to be used for phone updates. You can update apps but not phone software update.
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MrJell_Lee
Nebula
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If you're trying to update the phone, turn off the hotspot...

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Cinnamon1
Astronaut
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I can no longer make or receive phone calls. Can anyone help me please
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