As far as I know, most Best Buy locations do not have any certified Samsung technicians in store. uBreakiFix would be able to assist you if you were wanting to take your device to a walk-in service location. Would you mind clarifying on the symptoms you are seeing and why you are looking to have your software reflashed?
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
Call best buy first samsung customer service does not have the schedules of the samsung tech's on hand. Also some bestbuy locations dont have the experience shop for samsung... so they wouldn't have the capability to reflash your phone.