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Urgent problem

Hi my wife's phone is  Samsung m30s had a big problem she moved to New York and bought T-Mobile sim card and she can't get 4g or lte or 3g only she got 2g till now i don't understand why and how i bought brand name like Samsung and i got this problem 

1 REPLY 1
Product Expert

Re: Urgent problem

Hello @user8L6R22V9mZ 

If you the phone dual sim try to move from sim 1 to sim 2 and then add the APN settings. If its not a dual sim card you will need to add the APN setttings for t mobile.

T mobile apn settings :

Name: T-MOBILE
APN: epc.tmobile.com  for 4G or LTE enabled devices, use this one instead: fast.tmobile.com instead
Proxy: <Leave in Blank>
Port: <Leave in Blank>
Username: <Leave in Blank>
Password: <Leave in Blank>
Server: <Leave in Blank>
MMSChttp://mms.msg.eng.t-mobile.com/mms/wapenc
MCC: 310
MNC: 260
APN type: default,supl,mms  – for some samsung devices select internet+MMS, this is very important for you to be able to send and receive picture messages
APN Protocol: Leave it to the Default one

Let me know if that work for you.

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