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Constellation

Virus i think Samsung a80

Hello, i bought my phone a few months back Samsung Galaxy a80, and i started noticing that i keep getting messages from different websites on the Internet browser,  and i really dont know what to do, its pretty anoying.

 

Please help me.

2 REPLIES 2
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Product Expert

Re: Virus i think Samsung a80

Your best option would be to back up your device either through a memory card, Samsung account or goggle and completely factory reset your device to default settings. 

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Product Expert

Re: Virus i think Samsung a80

Hey @userCGqqnoM27B,

 

If the pop ups are coming from the Samsung Internet browser or Google Chrome browser, I would clear out all the data from that application.  To do that follow this:

 

Samsung Internet:

Settings > Apps > Samsung Internet > Storage > Clear Data 

 

Chrome:

Settings > Apps > Samsung Internet > Storage > Manage Storage > Clear all data > Ok

 

That should get rid of any pops up you were getting from the Samsung Internet browser or Google Chrome browser. I hope that solves your issue.

 

Best,
Jayhon

 

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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